Lessons Learned in Business

When you don’t have an IT department, but need one fast

Oh my, we business owners wear a lot of hats don’t we.

MM703 COPY It’s a wonder our heads don’t crush under the weight of all the hats we’re expected to wear . . . . especially when we’re in the beginning years of our business.  I mean, we don’t have a pot full of cash to just hire the right people to fit all those hats, so we do it ourselves, or at least we try.  Sometimes we fail, other times we just squeak by, and once in a while we try on a hat and discover we like it.  Though, I admit, most of the hats I’ve worn over the years, I’d rather not have had to wear.

I want to take a moment to talk about some lessons I’ve learned in business.  Patch Abilities came into existence in 2004, after I navigated the first major fork in my path.  Thankfully, I took the right path and ended up on this fantastic journey of owning a business.  A journey I would not trade for anything.  But this journey comes with many many lessons I’ve had to learn.  Some, the hard way and some the easy way.  I believe we are all in business for one core reason, and that is to make a good living thru selling a product, service or knowledge that will better the world we live in.  That said, I am happy.  No, make that passionate, about openly sharing any lessons I’ve learned, if it will help a fellow business owner.

Now, back to the mountain of hats.  One of the hats I hate, wait, I better put it in all caps because I hate it so much. I HATE wearing the IT hat!  Call it internet technology, computer tech, whatever, but I hate it.  I don’t understand it one tiny bit and anytime I’ve tried to muddle thru it, even with the help of some IT dude on the phone, I just plain suck at it.  Yeah, I said suck because no other word describes it better than that.

So, I’m pretty sure that many of you are not IT literate folk either, so what in tarnation do we without an IT department, when we need one asap?  Well, I bought one.  Yep, bought one.  Here in our office we have 2 main computers and both of them need to be running in tippy top shape and kept safe from the crazy-loony-hackers.  To keep them safe, I trust Kaspersky.  I am not in any way affiliated with them, just use ’em and trust ’em.  Like I said, I am happy to share what I’ve learned and what I trust.

So, we have Kaspersky protection for internet, yada yada.  Well, my computer hard drive was slowly dying a month ago, as the trusty Kaspersky helper told me on the phone as she was examining my computer.  She advised me to get their Premium support which provides IT support on all of our computer systems, for a mere $169.99 (for 1 year).

Seriously?  I can have IT support at my fingertips anytime for just $169.99?!  Seriously?  I kept asking her that.  Once I got over being stunned that I could purchase unlimited IT support for less than $200 bucks, I quickly signed up.  And let me affirm that it was the best money I’ve ever spent on IT support.  They are there when we needed help setting up a new computer, when we needed to reinstall software, when we needed to add a printer.  This service rocks and I don’t have to wear the damn hat!  Woo Hoo!  I simply pick up the phone.

Buy an IT department, for less than $200.  That’s my biz lesson for today.  It’s just what I’ve learned, what works fantastic for us and what I trust.  I hope it helps you today too.

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